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Email Testing Record June - 34 minutes. September - 57 minutes. May - 5 hours 56 minutes November - 1 hours 10 minutes November - 8 minutes June - 1 hour 53 minutes November - 6 minutes June - 3 hours December - 13 minutes October - 34 minutes.
They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service.
As such the value of this license for players depends largely on the professionalism of the ADR service utilised.
You can find further information regarding this regulator's complaint policies here. Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints.
Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA.
You can find further information regarding this regulator's complaint policies. Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards.
Well, the tourneys are free to join, which is good. But, the winner is determined in a boring way — the player who plays the most rounds wins.
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You can contact them via live chat, email support verajohn. You can do so online by visiting the Limits section of your account, under 'Close my Account'.
On confirming the Time-Out, all accounts held under Dumarca will be immediately suspended and it will not be possible to log in until the selected duration has expired.
All deposit limits are calculated on a rolling basis. This means that the limit will count back from your last deposit, regardless of the time of day.
You may at your discretion choose to adjust limits on your account. You may:. Limits set on your account extend to all accounts you may hold with Dumarca.
Therefore, if you set different limits on different sites, the newest limit set will be applied across all sites. You may also set up a "Reality Check" alert on your account.
This is an alert which will notify you after a specific amount of time has elapsed. Once set, a pop-up message will remind you that you have been logged into your account for a specific amount of time and offer you to either keep playing or take a break.
Live casino games have their own Reality Check that you can set within the game. Your Reality Check settings within your Account settings will therefore not affect live casino games.
You may close your account at any time by contacting Customer Services on support verajohn. Closure via customer support will be implemented within 24 hours and you will receive a confirmation via e-mail.
You remain responsible for any activity on your account between the time of your request and the closure of the account.
If we discover, or have reasonable grounds to believe, that you are engaging, or have engaged, in one or more of the following activities:. If, after investigating, we reasonably believe that you were engaging in one of the above activities, we will close all accounts you hold with Dumarca.
We may also close your accounts in the following circumstances:. All transactions are monitored in order to prevent money laundering.
Dumarca may restrict, block or close your account and withhold funds if so required by applicable law. Every User determines the value of their stake, in accordance with the limits of each game.
It is your responsibility to make sure that all details of the gambling transaction are correct. The foregoing win limit shall not apply to any progressive jackpots offered on the website.
The Website operates with a Random Number Generator RNG , which guarantees a randomised outcome for each game and the integrity of the product and games.
The RNGs has been tested and verified for randomness by approved independent third parties. Dumarca Gaming Limited offers the user the possibility to chat in virtual chat rooms.
The purpose of these chat rooms is to provide entertainment and communication amongst users of the games. The User may only use the chat function in a manner that would be appropriate in a face-to-face conversation.
Additional specific game rules can be accessed either through the games themselves or through the Game Rules page.
You enter the Website, and participate in the games, at your own risk. The Website and the games are provided without any guarantees, conditions or warranties as to their accuracy, whether express or implied.
If we do not comply with these Terms and Conditions, we are responsible for any loss or damage you suffer that is a foreseeable result of that non-compliance, but we are not responsible for any loss or damage that is not foreseeable.
Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
We will not be in breach of these Terms and Conditions, nor be liable for delay in performing, or failure to perform, any of our obligations under these Terms and Conditions, if such delay or failure results from: i your breach of these Terms and Conditions; or ii events, circumstances or causes beyond our reasonable control.
Nothing in these Terms and Conditions affects our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable laws.
Use of this website is for domestic use only. If you use the Website for any commercial or business purpose, we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Dumarca will not be liable for any loss that User may incur as a result of such unavailability. Dumarca will aim to restore the service as soon as is reasonably possible.
Subject to the paragraphs above, and other than in relation to the payment of winnings lawfully won, our liability to you under these Terms and Conditions shall not exceed:.
Dumarca will at all times make every effort to provide a service of satisfactory quality, fitness for purpose and completeness.
If for any reason a User becomes dissatisfied with any of the services provided by Dumarca, that User may contact Dumarca immediately and notify us of the issue.
Dumarca cannot guarantee that the service will never suffer from faults; however we commit ourselves in rectifying the problem as soon as it has been reported or as soon as we possibly can.
If you experience a fault in the service provided, please report it to us immediately. In the event of a system malfunctions or errors, Dumarca shall have the right to void all wagers and return the original stake to you.
Dumarca does not accept any liability for any failures or issues that arise due to your equipment, internet connection or internet. Any "unfinished game rounds" are restored when returning to the game.Zudem könnt ihr in wenigen Sekunden mit Pays Gutschein Kundencenter in Verbindung treten. In Zusammenarbeit mit uns, gibt es nun einen exklusiven Neukundenbonus. Wie sich das Spielangebot Wörterraten und ob es hier mit rechten Dingen zugeht, Vera&John wir genau überprüft. Wenn ihr auch unterwegs gerne spielen würdet, bietet euch der Anbieter die Gelegenheit dazu.